541-689-8579 • Mon - Fri 6am-4:30pm PST
541-689-8579
Mon - Fri 6am-4:30pm PST
All orders are processed within (1) business day (excluding weekends and holidays, or out of stock products) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping charges for your order will be calculated and displayed at checkout.
You can skip the shipping fees with free local pickup at 190 South Danebo Ave, Eugene, OR 97402. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 hours, that same business day. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 8am-4:30pm on Monday through Friday. Please have your order confirmation email with you when you come.
We offer international shipping to the following countries. TBD
At this time, we do not ship to Mexico.
Shipping charges for your order will be calculated and displayed at checkout.
If you offer multiple international shipping options, you can list them in a table as well. You can include broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Monaco Tool, Inc is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at sales@dieselenginetools.com, with your name and order number, and we will look into it for you.
UPS will not ship to PO Boxes.
Summarize your return policy here and link out to your full return policy page if you have one.
We accept returns up to 21 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus a 10% restocking fee. Customer is responsible to pay the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at sales@dieselenginetools.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at sales@dieselenginetools.com
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